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# Some templates for manage communication with cd-vendors
# (as I'm not a native english speaker, I've probably made a lot of grammar
# errors: feel free to improve and fix the templates!)
## ADDING NEW VENDORS ##
8<--------8<---------------------------------------------------------------
Hi,
I've just added your site to our vendor's list: the changes will be visible in
few hours.
Thanks for supporting Debian!
---->8---->8--------------------------------------------------------------
## UPDATING VENDORS INFO ##
8<------8<----------------------------------------------------------------
Hi,
I've just updated the informations about your site: the changes will be
visible in few hours.
Thanks for supporting Debian!
-->8---->8----------------------------------------------------------------
## VENDOR DOESN'T RESPECT OUR POLICY (see [1]) ##
## in the example the requirement not fullfilled is lack of shipping costs on
## the site, but obviously you can use the same mail for other requirements
##
##[1] https://www.debian.org/CD/vendors/info.en.html
8<--8<----8<--------------------------------------------------------------
Hi,
during the routine checks in order to [add your website to our cd vendor
list | update informations about your shop on our cd vendor page],
I've noted that you don't provide informations about shipping costs.
As these informations are explicitly request by our policy [1] on CD
vendors, can you please add them on your web page?
Please, let me know when you've done it: as soon as you'll do it, I'll be glad
to [add | update] your profile on our vendors page.
[1] https://www.debian.org/CD/vendors/info
--->8---->8---------------------------------------------------------------
## COMPLAINT ABOUT VENDOR: REPLY TO THE USER ##
## (please, always cc cdvendors@debian.org)
8<----8<-------------------------------------------------------------------
Hi,
thank you for the notice: I've emailed the vendor asking them what was
happened to your order.
Unfortunately the most we can do is drop the vendor from our webpage.
>8--->8--------------------------------------------------------------------
## COMPLAINT ABOUT VENDOR: MAIL TO THE VENDOR ##
## (please always cc cdvendors@debian.org)
8<----8<-------------------------------------------------------------------
Hello,
the Debian Project has received a complaint of non-delivery of [CDs | DVDs]
by $user who ordered $date_of_order and already paid for a set of [CDs |
DVDs].
Can you let us know what was happened to this order?
If you're unable to, we will have to de-list you from the Debian CD vendors
webpage.
>8----->8------------------------------------------------------------------
## In case of complaint, stay in touch with the user until he received what
## ordered. If the complaint-mail is sent to a ML, remember to add a message in
## ML if there is an happy end (as we don't want to damage vendor's reputation
## if he's not to blame).
|
